Privacy Policy - Lacuna Agency

Privacy policy updated September 18, 2018

LACUNA AGENCY PTY LTD  (“us”, “we”, or “our”) operates the website (the “Site”).

We are committed to ensuring the privacy of your personal information. This statement sets out the process we use to manage your personal information in compliance with the Privacy Laws.


This website provides SSL.

Personally identifiable information may include, but is not limited to your name, email address, social media handles or username, date of birth phone number and postal address (“Personal Information”).

We use your Personal Information to provide you with an optimised experience as well as improve our website (“Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.

We may collect personal information in a number of ways: when you use our site and sign up to our newsletter, or complete the contact form; when you interact with us by ringing us with an enquiry about our services, entering a competition we are running, sending us an email or making a complaint; in the course of our business relationship with customers, contractors, suppliers and other business contacts e.g. if you are selling us products or you are engaged to run a competition or an event for us; via social media sites such as Twitter, Facebook, Pinterest, Instagram and LinkedIn; about contractors who perform services for us. This might include remuneration details, emergency contact details, memberships of professional organisations, financial and banking information, tax file number and so on. If you have provided us with contacts details for another person (e.g. an emergency contact), you must ensure that they have consented to this disclosure; about individuals seeking employment with us. If you apply for a job with us we may collect certain information from you or a recruitment consultant, your previous employers, universities and others who may be able to provide information to us to assist us in our decision on whether or not to make you an offer of employment. This information will include your name, contact details, and information about your working history, other relevant records and background checks. If you have provided us with contacts details for a referee or another person (e.g. an emergency contact), you must ensure that they have consented to this disclosure. Unless we employ you we will not keep your personal information; otherwise with your consent.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to improve our Site’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

If you do not provide the information we require, we may not be able to provide you with our services, pay your accounts, consider your job application or otherwise deal with you in the way you expect. We collect and use personal information so that we can: communicate with you; deal with your enquiry or complaint; provide you with newsletters and information about services; invite you to events or to enter a competition; provide you our services; develop new products; profile the type of people accessing our site; analyse your use of our site; administer any contract we may have with you; do other things that are related to your interactions with us and to facilitate our business operations e.g. invoicing, account management, recruitment, managing personnel.

We may use your Personal Information to send you newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

If you receive any promotional material from us and you do not wish to receive this any longer, you may remove your name from our list by contacting us on and asking to be removed from the mailing list or by using the unsubscribe facility provided.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security given to your data, except that we will always act in accordance with the relevant legislation.

Our Site, may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly recommend that you review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


You can gain access to the personal information we hold about you by written request and your request will be dealt with within a reasonable amount of time. A request for access to the personal information we hold about you or in relation to an inquiry about privacy should be emailed to:


We will store your personal information in hard copy and electronically.


We use “cookies” in order to personalise your visit to our website and optimise your experience by gaining a better understanding of your particular interests and customising our pages for you. By continuing to browse this site you are agreeing to our use of cookies.

A cookie is a small text file that a website stores on your computer to identify you so you can avoid re-entering your user ID. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many other sites, ours uses cookies to enable our systems to recognise your browser and to navigate the site more easily. For all visitors to our site, we use cookies to collect clickstream data, including: the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the Uniform Resource Locator (URL) from which you linked to the site; and possibly, certain other web protocol header information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Google, as a third party vendor, uses cookies to serve ads on our Site. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Site or other web sites on the Internet.

You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page here

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page here

Google also recommends installing the Google Analytics Opt-out Browser Add-on which is available here for your web browser. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page here


Facebook and Instagram remarketing services are provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page.

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.


When you provide us with evaluation or feedback we may use this information for marketing and business development activities. This information is also used as part of our continuous improvement process.


From time to time we may review or update this Privacy Statement. Updated and changed versions will be available at

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our site.


If you have any queries or require more information about our Privacy Policy, please contact email us at: